Grievance Redressal

Last updated: January 2025

Disclosed in compliance with

Consumer Protection (E-Commerce) Rules, 2020

How to Raise a Grievance

If you have a complaint, dispute, or concern regarding any product, order, or service on Nkods [DEV], please follow the steps below:

  1. Step 1 — Support Ticket: For order-related issues (download access, payment problems, product defects), open a ticket via the Help & Support section of your account. We aim to respond within 2 business days.
  2. Step 2 — Email Grievance Officer: If your issue is not resolved to your satisfaction within 7 days, escalate it by emailing our Grievance Officer directly at noreply@nkods.org with the subject line "Grievance – [Your Order ID]".
  3. Step 3 — Written Complaint: For formal grievances, you may send a written complaint to our registered address below. We will acknowledge receipt within 48 hours and provide a resolution within 30 days.

Grievance Officer Details

Platform Nkods [DEV]
Grievance Email noreply@nkods.org
Working Hours Monday – Friday, 10:00 AM – 6:00 PM IST

Resolution Timeline

  • Acknowledgement of grievance: within 48 hours.
  • Resolution or final response: within 30 days of receipt.

Consumer Forum

If you are dissatisfied with our resolution, you have the right to approach the National Consumer Disputes Redressal Commission (NCDRC) or the appropriate State Consumer Disputes Redressal Commission (SCDRC) under the Consumer Protection Act, 2019.